Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 865-690-1151 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Hands down the nicest people ever.They replace my headlight for free today.For my birthday what a blessing I will use them for everything I need in the future they didn't have to be so kind. Such an amazing place I recommend them to everyone having car trouble go see these guys
I took my 93 Nissan to Dennis Hall back in March because it was idling rough and had them go ahead and do a rear end service on it as well. They did great work and at an adorable price. It is now August and I noticed it looked like my rear end had leaked a little bit and called them to see if I need to schedule an appointment to get it looked at again. They told me to just stop by and they would check it out free of charge to make sure everything still seemed correct. They got me in and out quickly and very pleased they took the time to make sure their work was correct and didn't make me have to pay for another service. I will be going back for all my vehicle needs 10/10 auto shop!
Had an issue pop up when we were traveling on the interstate. We stopped here and they helped us out super quick and were very nice. If I lived in town this would be my mechanic.
Great job fixing air conditioning in Hyundai veloster
